We are a small company dedicated to creating all-natural beeswax candles of the highest quality. We have the utmost confidence in our products and are sure that you'll agree that they are the finest candles available. We guarantee it. If, for any reason, you are not satisfied with your candles, contact us within 15 days of receipt, and receive a full refund or credit of equal value towards your next purchase. To return an item to our company, please follow these steps:
1. Contact us immediately.
2. Please take great care in repacking items; they should be returned in the same condition in which they were received.
3. Include a copy of the original invoice or packing slip.
4. Include a note stating your reason for the return.
5. Ship returns to the address below, via UPS (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).
Return shipping charges will be the responsibility of the purchaser. If the error, or reason for the return was our causing, we will refund both your original shipping charges and the return shipping charges. Once a return is received, merchandise and any applicable shipping refunds will be credited to your credit card, or equal value towards immediate exchange will be given.
Original shipping charges will be credited in all cases that do not involve purchaser error. If the error was ours, or you were not satisfied with our product, we will refund your original shipping charges upon receipt of return. The full value of merchandise will be credited to your credit card, or equal value towards immediate exchange will be given.
Ship returns to:
Big Dipper Wax Works
700 South Orchard St.
Seattle, WA 98108
Personal Information Privacy
Big Dipper Wax Works will take all appropriate steps to keep your personal information confidential. Those steps include: Limiting access to client information databases, communicating this policy statement to all Big Dipper Wax Works employees, and establishing and enforcing penalties for violating this statement.
Big Dipper Wax Works will not sell, rent, or give away our customers' personal information to other companies for them to use in selling others' products or services.
We gather personal information from our customers so we can better develop our relationship with them. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.
We may communicate with our customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers who believe they are receiving our communications in error, or no longer wish to receive them, can safely unsubscribe or contact us directly. The customer will promptly be removed from our mailing lists. As mentioned any email communications will include an easily accessible "Safe Unsubscribe" link that will instantly remove you from receiving non-order related communications.
Personal information is collected by specifically requesting it from our customers. Generally this occurs when you register at the site, request a service, or place an order. We will sometimes ask customers for personal information such as name, address, and e-mail address. Providing your information will allow us to offer products and services that we think you might be interested in.
Security - Credit Card Information
We currently use the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions. We believe SSL to be the safest encryption method. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser during the checkout process. In the extremely unlikely event that we ever do suspect a customer's credit card number has been compromised, immediate action will be taken to rectify the situation, including the immediate notification of the customer.
By using this site, you signify your agreement to the Bigdipperwaxworks.com Privacy Statement and Terms and Conditions.