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Customer Care

Return Policy
We are a small company dedicated to creating all-natural beeswax candles of the highest quality. We have the utmost confidence in our products and are sure that you'll agree that they are the finest candles available. We guarantee it. If, for any reason, you are not satisfied with your candles, contact us within 15 days of receipt, and receive a full refund or credit of equal value towards your next purchase. To return an item to our company, please follow these steps:
1. Contact us immediately.
2. Please take great care in repacking items; they should be returned in the same condition in which they were received.
3. Include a copy of the original invoice or packing slip.
4. Include a note stating your reason for the return.
5. Ship returns to the address below via UPS (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).

Original shipping charges will be credited in all cases that do not involve purchaser error. (i.e. “Oooops, I bought the wrong color.”). If the error was ours, or you were not satisfied with your purchase, we will refund your original shipping charges and pay for the return (if we request the items be returned). The returned merchandise will be credited to your credit card, or equal value towards immediate exchange will be given.

Ship returns to:

Big Dipper Wax Works
700 South Orchard St.
Seattle, WA 98108



Personal Information Privacy
Bigdipperwaxworks.com respects our customers' right to privacy online. We keep detailed customer information confidential, with a few exceptions noted below. Please read the following privacy policy to understand how your personal information will be used and treated as you make use of our online offerings. Please note that this policy might change from time to time, so you should check back periodically.

Big Dipper Wax Works will take all appropriate steps to keep your personal information confidential. Those steps include: Limiting access to client information databases, communicating this policy statement to all Big Dipper employees, and establishing and enforcing penalties for violating this statement.

Big Dipper will not sell, rent, or give away our customers' personal information to other companies for them to use in selling others' products or services.

We gather personal information from our customers so we can better develop our relationship with them. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.

We may communicate with our customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers who believe they are receiving our communications in error, or no longer want to receive them, should inform us, and we will promptly remove those clients' names from our mailing lists.

Requesting Information
Personal information is collected by specifically requesting it from our customers. Generally this occurs when you register at the site, request a service, or place an order. We will sometimes ask customers for personal information such as name, address, and e-mail address. Providing your information will allow us to offer products and services that we think you might be interested in.

Security - Credit Card Information
We currently use the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions. We believe SSL to be a very safe encryption method. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your Netscape or Microsoft browser. In the extremely unlikely event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer.

Use of Cookies
Our site uses cookies to count and track site visits anonymously. A cookie is a small piece of data that many web sites write to a file on your hard disk. A cookie can contain data like an ID number used to track what pages are visited. A cookie cannot by itself be used by a web site to obtain personal information about the user or to read information from your computer other than that which has been voluntarily provided by you or is contained in cookies given by the same web site. Bigdipperwaxworks.com only uses cookies to keep track of items you put into your shopping cart, and to tell us whether you have visited Bigdipperwaxworks.com previously. We never save passwords or credit card information in cookies. The use of cookies is an industry standard; you'll find them at most major web sites. If you prefer not to receive cookies on Bigdipperwaxworks.com, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of Bigdipperwaxworks.com.

By using this site, you signify your agreement to the Bigdipperwaxworks.com Privacy Statement and Terms and Conditions.